THE INFLUENCE OF BELLBOY EMPLOYEE PERFORMANCE ON CUSTOMER SATISFACTION AT THE GADING SERPONG HOTEL

SEMBIRING, VIENNA ARTINA (2026) THE INFLUENCE OF BELLBOY EMPLOYEE PERFORMANCE ON CUSTOMER SATISFACTION AT THE GADING SERPONG HOTEL. THE INFLUENCE OF BELLBOY EMPLOYEE PERFORMANCE ON CUSTOMER SATISFACTION AT THE GADING SERPONG HOTEL, 5 (6). pp. 113-124. ISSN 2583-3006

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Abstract

The performance of employees or bellboys in the organization can be a competitive advantage. Of course, this advantage would not be meaningful without the support of human resources. The purpose of this research is to find out how employees perform, what customer satisfaction is, and how the influence of Bellboy Employee Performance on Customer Satisfaction at the Episode Gading Serpong Hotel. The type of research used in this study is descriptive using a quantitative approach. Respondents in this study were customers who had visited or stayed at the Episode Gading Serpong Hotel, totaling 93 respondents with a sample determination using the slovin formula. The research method used in this research is validity test, reliability test, descriptive statistical test, correlation coefficient, determination, simple linear regression, and t test with the help of SPSS Version 25 software. The research results from the correlation coefficient test of 0.718 or have a strong relationship between Employee Performance on Customer Satisfaction with a contribution value of 51.6% on Customer Satisfaction. The results of the regression equation where Y = 18.874 + 0.155X means that this value indicates that when Employee Performance (X) is worth 0, then Customer Satisfaction as a variable (Y) will be worth 18.874. Employee performance has a t count of 4.002 > t table of 1.661 and a significant value of 0.000 <0.05. This means that the employee performance variable has a positive and significant effect on customer satisfaction at the Episode Gading Serpong Hotel.

Item Type: Article
Additional Information: International Journal of Education, Business and Economics Research (IJEBER)
Uncontrolled Keywords: Employee Performance, Customer Satisfaction.
Subjects: L Education > L Education (General)
Divisions: Perhotelan > Pengelolaan Perhotelan (D4)
Depositing User: Mrs. VIENNA ARTINA SEMBIRING
Date Deposited: 05 Feb 2026 02:28
Last Modified: 05 Feb 2026 02:28
URI: http://repository.iptrisakti.ac.id/id/eprint/5699

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