The Effect of Hygiene and Sanitation on Customer Satisfaction in the Canteen of Trisakti Institute of Tourism, Jakarta

sem, VIENNA ARTINA (2023) The Effect of Hygiene and Sanitation on Customer Satisfaction in the Canteen of Trisakti Institute of Tourism, Jakarta. Canteen is a place in school or college that is used by the whole community at school to recess and eat their food. The person who in charge of managing the canteen should pay attention to the hygiene and sanitation and the food handlers in there. This, 7 (1). pp. 185-195. ISSN 2522-9400

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Abstract

Canteen is a place in school or college that is used by the whole community at school to recess and eat their food. The person who in charge of managing the canteen should pay attention to the hygiene and sanitation and the food handlers in there. This study aims is to determine the influence of hygiene and sanitation on customer satisfaction in the canteen of Trisakti Institute of Tourism. The type of research is descriptive quantitative with questionnaire method and looking for influence between hygiene and sanitation on customer satisfaction. Total of respondents were 100 respondents. This research used SPSS program version 22 as a tool in processing data. From the result of correlation coefficient test equal to 0,388, relationship between hygiene and sanitation with customer satisfaction is low with positive linear relationship. While the result of determination coefficient test shows if the influence of hygiene and sanitation is 15%, the remaining 75% influenced by other variables that are not included in this study.

Item Type:	Article
Additional Information:	European Modern Studies Journal
Uncontrolled Keywords:	hygiene and sanitation, customer satisfaction, the canteen of Trisakti Institute of Tourism
Subjects:	L Education > L Education (General)
Divisions:	Perhotelan > Pengelolaan Perhotelan (D4)
Depositing User:	Mrs. VIENNA ARTINA SEMBIRING
Date Deposited:	10 Aug 2023 07:36
Last Modified:	10 Aug 2023 07:36
URI:	http://repository.stptrisakti.ac.id/id/eprint/2972

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