The Socialization Of ISO 9001 And SOP Implementation : Learning Process By Using Kirkpatrick’s Model For Students’ Tourism

NINGRUM, LESTARI and Sulartiningrum, Sri and Habibie, Fachrul Husain (2017) The Socialization Of ISO 9001 And SOP Implementation : Learning Process By Using Kirkpatrick’s Model For Students’ Tourism. IOSR Journal of Humanities and Social Science, 22 (10). pp. 31-43. ISSN 2279-0837

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Abstract

The purpose of this research is to know the evaluation of reaction, learning and behavior of socialization participants toward the application of ISO and SOP of tourism tourism education by looking at the basis that the condition of tourism education in Indonesia has been done many renewals. The purpose of the renewal is to keep tourism tourism education products relevant to the needs of the world of work, the requirements for further tourism tourism education at the next level of tourism tourism education and able to face the globalization of international competition. Described as the method chosen in this study is considered suitable to be able to describe the phenomenon that occurs from the data collected. Sampling technique is done by population, in accordance with the number of participants who follow the socialization in January 2017. At level 1, evaluation of the reactions, they are satisfied with the explanation of ISO and SOP. For level 2, the learning evaluation, states had learned attitudes toward what they received from the explanation of ISO and SOP, while at level 3, behavioral evaluation that participants had learned behavior. Between level 1,2 and 3 have seen consists of the participants both in answer and in attitude and behavior during receive explanation in the socialization. This consistency is possible because some participants of the socialization are members of the organization who have been socialized several times and understand the application in the learning process and Its benefits for the fluency of their learning. Keywords: ISO 9001 and IWA 2, Kirkpatrick Evaluation Model, Standard Operational Procedure (SOP), Students’ Tourism, Tourism education

Item Type:	Article
Subjects:	F Hospitality & Tourism > F1001 Tourism
Divisions:	Perhotelan > Pengelolaan Perhotelan (D4)
Depositing User:	Mr. FACHRUL HUSAIN HABIBIE
Date Deposited:	01 Aug 2022 02:24
Last Modified:	08 May 2023 07:38
URI:	http://repository.stptrisakti.ac.id/id/eprint/1981

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